Flexi Pet – Returns & Refunds Policy

We take pride in the quality of our products and want every customer to shop with confidence.

Faulty or Damaged Products

If your product arrives faulty, damaged or incorrect, please contact us promptly with your order number, a description of the problem and photographs where possible.

We will assess the issue and provide a repair, replacement or refund as required by applicable consumer protection laws.

Change-of-Mind Returns

We do not accept returns or offer refunds simply because a customer changes their mind or no longer requires the product.

International Orders

For overseas customers, please contact us before returning any item. Do not send products back without return instructions. We may arrange a replacement or refund without requiring the item to be returned.

Return Shipping

Where a product is faulty or does not meet applicable consumer guarantees, reasonable return shipping costs will be handled in accordance with applicable law.

Your Consumer Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.

Please contact us within 14 days of delivery, where possible. This does not limit your rights under applicable consumer protection laws

Contact Us

For assistance with your order, please contact Flexi Pet through our website at www.flexipetfeeder.com.